We have endeavored to have a variety of hours available to enable maximum access to our services.
The office is staffed from 7.30 am to 5.00pm weekdays as well as Tuesday nights until 8.30pm and every second Saturday until lunchtime (1.00-2.00pm).
Outside the above hours, a phone call to our surgery will be diverted to Dr Coumbis’ mobile phone.
Please leave a message and Dr Coumbis will contact you as soon as possible if there is an urgent requirement. Otherwise, our staff will contact you promptly the following working day.
After Hours Emergencies
Our surgery works co-cooperatively with most of the dentists in the Noosa region to provide an after hours weekend and public holiday emergency service. The best way to access this weekend service is to phone our surgery and listen to the after hours message which contains the relevant contact number.
It needs to be stressed that this is purely for emergencies only (i.e. severe pain and/or trauma). In such a situation, you will be required to meet the dentist on call at their surgery. Please note that a call out fee applies for this service and is at the discretion of each dentist.
We want to make sure appointments are available when you need them. This can be difficult due to the high demand for our services. We allow an unbooked period (prior to lunchtime) each day to treat severe emergencies which can’t wait. We also keep a standby list and make every endeavour to see everyone as soon as possible. With this in mind, we certainly appreciate circumstances can change and you may need to change your appointment. If this is the case, please contact us as soon as you realise so that we can offer it to someone on our standby list. Please note that failure to attend appointments without notifying us may result in us being unable to offer you any further appointments.
This will obviously vary according to circumstances but we generally allow 45 minutes for your initial visit where possible. This provides us with adequate time to get to understand your individual requirements (and expectations of us) and to thereby create a plan where we can help you achieve them.
Please note that due to modern infection control requirements, we prefer to work more efficiently with longer appointment times to minimise changeover times as these are very time consuming. As well as keeping costs down, this will also help us reduce waiting times for appointments. Of course, shorter times are still available if preferred due to each person’s ability to cope with longer sessions and/or financial constraints.